Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail Customercare@Darkmoontoys.Org

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

To be eligible for a return, the item must be returned in its original condition, including all original contents, accessories, inserts, and packaging materials.

Returns will not be accepted if:

• the package has been opened or played with

• the delivery date passed 30 days

• the original contents are missing

• the item is returned in a different box or packaging than what it was originally shipped in

• the original box has been swapped for a damaged, torn, or altered box

• the item shows signs of use, wear, damage, or tampering not caused during shipping

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

500 Sand Lime Rd Winter Garden Fl 34787

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Customercare@Darkmoontoys.Org